Privacy policy

1. Information we collect

We collect only what we need to run your parking session and operate the service:

• Account and identity — your mobile phone number, which is your login. For partner, accountant, and validator accounts we also collect a name, role, and business details.
• Vehicle and session — your license plate, and your vehicle's type and color, plus the property and zone where you park, your session start and end times, and your parking history.
• Payment — the name on your payment card and billing metadata returned by Stripe, our payment processor. We never receive or store your full card number.
• Messaging — your SMS consent, your opt-out status, and the text messages we send you.
• Technical — your IP address, device and browser type, timestamps, and log and security records generated when you use the service.

2. How we use your information

We use the information above to:

• Create your parking session and grant you the right to park.
• Verify your phone number and sign you in.
• Process payments, extensions, and refunds through Stripe.
• Send you transactional text messages: one-time login codes, payment confirmations, expiry reminders, extension links, and validation notices.
• Provide the partner, accountant, and validator consoles to the businesses we serve.
• Detect and prevent fraud and abuse, and secure the service.
• Meet our and our partners' legal, tax, and accounting obligations.

3. How we use your mobile number and text messages

Your mobile number is how you log in and how we keep you informed about your parking. We send two kinds of texts: (1) one-time login codes, and (2) transactional parking notifications — payment confirmations, expiry reminders, one-tap extension links, and validation or comp notices. Message frequency varies with how often you park. Message and data rates may apply. Reply STOP to any message to opt out of parking notifications, or HELP for help; you will still receive the login codes you request in order to sign in. Consent to receive parking notifications is not a condition of any purchase. We do not send marketing texts, and we never sell or share your mobile number for marketing. Our SMS provider is Twilio, which transmits messages on our behalf. Message delivery depends on your carrier, and we are not liable for delayed or undelivered messages.

4. License plate and session data shown to properties

Your license plate identifies your session to the property where you park. The property's staff and their validators can see the plate, vehicle description, cardholder name, and session times for vehicles currently parked at their property, so they can validate parking and enforce their lot. They cannot see your phone number or your payment details.

5. How we share information

We share personal information only as described here:

• With the property you park at — your session and vehicle data, as described above.
• With our service providers, under contract and only to run parq: Stripe (payment processing), Twilio (text-message delivery), Supabase (database, authentication, and storage), and Vercel (application hosting).
• When required by law, legal process, or to protect the rights, safety, or property of parq, our users, or the public.
• In connection with a merger, acquisition, financing, or sale of assets, in which case we will require the recipient to honor this policy.

6. We do not sell your data

We do not sell, rent, or trade your personal information, and we do not share it with advertisers or use it for targeted advertising.

7. Payment processing

Payments are handled by Stripe. Your full card number is sent directly to Stripe and never touches parq's servers. Stripe processes your card under its own privacy policy and PCI-DSS obligations. If you choose to save a card for reuse, it is stored by Stripe, not by parq; you can remove it from your account at any time.

8. Cookies and analytics

We use essential cookies to keep you signed in and to run the checkout and consoles securely. We do not use third-party advertising cookies or sell data to ad networks.

9. Data retention and deletion

Session and receipt records are kept for up to seven years to satisfy the tax and accounting requirements of the properties we serve. You can delete saved vehicles and cards from your account at any time. To delete your account entirely, text DELETE to the number that sends your receipts, or email compliance@parq.live. We complete deletion within 30 days: we remove or anonymize your personal information and keep only records we are required by law to retain, which no longer identify you.

10. How we protect your information

All traffic is encrypted in transit with TLS. Card data goes directly to Stripe and never touches our servers. Access to session data is scoped by role, so validators and partner staff see only what they need for their property. No system is perfectly secure, but we take reasonable measures to protect your information.

11. Your privacy rights

Depending on where you live, you may have the right to access, correct, delete, or obtain a portable copy of your personal information, and to opt out of its sale or of targeted advertising. Texas residents have these rights under the Texas Data Privacy and Security Act (TDPSA); California residents have comparable rights under the CCPA/CPRA, including the right to know and to opt out of sale. parq does not sell personal information or engage in targeted advertising, so there is nothing to opt out of. To exercise any right, email compliance@parq.live. We will verify your request against your account and respond within the time required by law. If we decline a request, you may appeal by replying to our response.

12. Children's privacy

parq is not directed to children under 18, and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, contact us and we will delete it.

13. Do Not Track and Global Privacy Control

Because we do not track you across other websites or sell your data, most Do Not Track and Global Privacy Control signals have no data to act on. Where a recognized opt-out signal legally applies, we honor it.

14. Data breach notification

If a breach affects your personal information, we will notify you and the appropriate authorities without undue delay, as required by Texas law and any other applicable law.

15. Changes to this policy

If we change this policy in a way that matters, we post the new version here and update the effective date. Material changes that affect how we handle your SMS or payment data are also announced by text to active users.

16. Contact us

Questions about this policy or your data? Contact:

Vignelli Technik LLC
800 Convention Center Blvd
McAllen, Texas 78501
USA
compliance@parq.live