Terms of service
Effective July 1, 2026The service
parq lets you pay for parking at participating properties from your phone. When you pay, you buy the right to park one vehicle, identified by the plate you enter, in the zone you selected, until the end time shown at purchase and in your confirmation text.
Your responsibilities
Enter your plate accurately; a mistyped plate can result in enforcement action by the property even though you paid. Park within the zone you purchased. Move your vehicle or extend your session before it expires. You must be the account holder for the mobile number you verify.
Payments and refunds
Rates are set by each property and shown before you pay. All charges are in US dollars. Sessions are not refundable once started, except when a business validates your parking (the charge is refunded in full) or when the property authorizes a refund. Card disputes should start with support@parq.example; we answer within 2 business days.
SMS consent
By entering your number and requesting a code, you consent to receive transactional text messages about your sessions: verification codes, confirmations, expiry reminders, extension links, and validation notices. Message frequency depends on your parking. Message and data rates may apply. Reply STOP to opt out of reminders or HELP for help.
Enforcement
Properties enforce their own lots. An expired or unpaid session may result in a citation, towing, or booting under the property's posted rules. parq provides properties with payment status by plate; parq does not issue citations and is not responsible for enforcement decisions.
Liability
parq is a payment service. We do not operate, secure, or maintain the lots. To the maximum extent permitted by law, parq is not liable for damage to or theft of vehicles or contents, and our total liability for any claim is limited to the amount you paid for the session at issue.
Accounts and termination
We may suspend accounts used fraudulently, including chargeback abuse or plate spoofing. You may close your account at any time; see the privacy policy for deletion.
Governing law
These terms are governed by the laws of the State of California. Disputes are resolved in the state or federal courts of Santa Cruz County, California.